The stability and efficiency of systems are the pillars of business success. To achieve that, a team of IT operation professionals is required, but maintaining such a team is a demanding task on both technical and personnel aspects. The old way takes too long to respond and cannot provide services 24/7. This is where FanRuan’s Cloud Operation Maintenance comes in handy – You can simply upload the operation data to the Cloud and get a comprehensive system health report!

Cloud Operation Maintenance

Cloud Operation Maintenance is a feature with cloud-based analysis and computation engine provided by FanRuan. Compared with local operation teams, it has the following benefits:

  • High Volume Computation – With added accuracy and comprehensiveness, smarter operation advice based on big data analysis, comparison and fitting can be given. This is achieved via sophisticated calculation over a high volume of models.
  • Zero Cost – No consumption of local computation resources. The computing part is done by FanRuan at its overseas cloud hub.
  • Easy to Start – There’s no need to put resources into maintaining this operation tool because it is deployed on the cloud and maintained by FanRuan engineers.
  • High Growth – A growing and continuously updated operation platform. The functional update is fully autonomous without adding any workload for users.

That is the reason why FanRuan intends to diversify the functions of operation with Cloud Operation Maintenance and in-house teams, to leverage their respective strengths and safeguard the stability of systems. Besides all the functional advantages, FanRuan also takes into account data security in architecturing Cloud Operation Maintenance, ensuring a worry-free experience for our users.

  • Data Safety – The feature only analyzes application operational data required to improve the experience. No business data will be accessed.
  • Data Transparency – Users are free to view the uploaded data at any time.
  • Confidentiality Agreement – It can be signed when needed (e-signature options available)

Next, we are going to introduce the scenarios and approaches of Cloud Operation Maintenance in detail.

Scenario 1: Understand the Overall Usage of Systems

Let’s say Company A has been using FineReport for report generation for a year now, and now the management wants to know about the usage of these reports, like how often they are accessed? How many of those templates, which take great effort to make, are useful?

Report engineers can show statistics about Total Visits, Total Visitors and Total Downtime(s) to the management via System Overview.

System overview-FineReport

Scenario 2: Detect Issues in Templates and Troubleshoot Performance Problems Beforehand

Company B has 3 report engineers with different skill levels. In the Templates need optimization, we can see that the calculation of certain report datasets takes too long. This severely impacted system performance.

So, with some investigation, we discovered that the following time-consuming datasets are generated by an engineer who was not very good at SQL – he provided quite a lot of inefficient query statements.

Templates need optimization -FineReport

The SQL statements were optimized promptly, and the loading time of these templates was significantly reduced.

Scenario 3: Troubleshoot System Downtime

A node of Company C’s cluster environment went down at around 8:30 A.M., August 19. After some investigation, it was confirmed that the cause of the downtime was within the heap.

CPU Usage-FineReport

Let’s look at the CPU Usage graph. System downtime occurred at the same time when CPU spikes happened (in GC logs).

Click on the graph to see the CPU Usage score at that time and track down the template responsible for targeted optimization.

CPU Usage -FineReport

Scenario 4: Quickly Obtain System Basics

A report engineer of Company D planned to build a dashboard. He installed a new adaptive dashboard plugin for the decision-making platform in the local designer, for testing purposes. However, the plugin – which worked perfectly fine in the test environment – could not be installed in the production environment.

So, he reached out to FanRuan Technical Support. Our support engineer quickly obtained basic system info via Operation Indicators and accurately pinpointed the root cause of the installation failure: version mismatch. Thus, we can provide the right version of the new adaptive dashboard plugin for him.

Operation Indicators -FineReport

How to use Cloud Operation Maintenance ?

Step 1 – Download Plugin

Download the Cloud Operation Maintenance plugin (The installation package does not need to be unzipped). Login the decision-making platform and select [Manage] > [Plugin], and click [Local Install] and select the downloaded zip file.

For more details, please refer to the help document:Plugin Management-

Step 2 – Use Cloud Operation Maintenance

Enter Cloud Operation Maintenance page , click  [Management] >  [Intelligent Operations] >  [Cloud Operation Maintenance], click [One-click upload], and wait for 20 minutes to receive the analysis report.

For more details, please refer to the help document:Cloud Operation Maintenance Instruction-

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