About Fanruan Software
Fanruan Software introduction
Fanruan Software Co., Ltd. is the front runner of BI and reporting tools, leading its peers in size, service network, brand influence, market share and sales. Fanruan has over 400 employees, most of them graduated from prestigious universities. Highly qualified and competent, they seek to deliver the ultimate products. Fanruan has two operation centers, 15 branch offices and 41 offline service outlets in North American, Southeast Asia, Japan, Taiwan and mainland China.
6,000+ cooperative clients across 233 business segments in different industries.
200,000+ report developers; 2,000,000+ users query, view, fill and analyze data using FineReport.
16 years experience in the reporting tool area; Over 400 employees, 15 branch offices, 41 offline service and various online service channels.
As the top BI and reporting software brand, adhering to the ‘Service and Client-oriented’ service principles and ‘timely, professional, thoughtful and meticulous’ service spirits, FineReport is dedicated to providing clients with high-quality and high-efficiency services and powerful support to help them foster their business progress and achieve outstanding performance.
For the effective and stable operation and utilization of FineReport products in information system projects, we have established improved after-sales and technical support systems and passed the ISO9001 International Quality System Certification in order to deliver complete and effective after-sales services and technical support to our clients.
I. Service Network At present, FineReport has 15 branch offices and 41 offline service outlets in Southeast Asia, Japan, Taiwan and other places across the Mainland China, Delivering exquisite, professional, timely and highly efficient local services to all large and medium-sized cities and regions. We also provide various services to handle your problems in time.
II. Service Quality Management System Based on the FineReport management system, the FineReport service quality management system is a strict top-down service evaluation mechanism comprising standard service processes and service quality supervision and examination systems to guarantee service quality. The FineReport service process is a closed process starting from and ending with our clients:
To guarantee high-quality technical support services, FineReport has implemented 3 kinds of supervision and survey mechanisms: ‘Number of Problems & Problem-solving Accuracy Examination’, ‘Client Satisfaction Survey’ and ‘Evaluation and Feedback of Code Development Quantity’. FineReport also offers a ‘3-day Problem-solving’ mechanism. These 4 mechanisms have been included in the performance evaluation of our service team to ensure the powerful implementation of our service principles and ideas.
III. Service Contents To ensure the timely update of software versions, continuous and effective operation of software systems, and reduction of operation costs and related risks, and to provide a reliable response in case of technical faults, FineReport BI and Reporting Tool provides a wide variety of services to meet every kind of requirement.