FineReport Privacy Policy

Last modified June 9, 2020

Fanruan Software Co., Ltd. ("Fanruan" or "we" "our") believes in the importance of thoughtfully handling personal information and is committed to privacy practices that are transparent and compliant. This Privacy Statement sets out how Fanruan uses the personal information we collect and receive about you. By using our website, product and service, you consent to the collection, sharing and use of information as described here.

Scope of this privacy

Why We Collect & Use Your Personal Data

When we process your personal information, we will only do so where at least one of the following applies:

How We Collect & Use Your Personal Data

This Privacy Policy applies only to personal information collected by Fanruan through Fanruan websites, products, and services that display or provide links to this Policy and does not apply to any other information collected by Fanruan through other means. If you have other agreements with Fanruan governing Fanruan products and services, then those agreements control with regard to the subject matter of those agreements.

As a convenience to our site visitors, we may provide links to other web sites that are not governed by this privacy policy. These linked sites are not under the control of Fanruan, and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Fanruan collects personal information in support of its mission to help people see and understand their data. This personal information is collected in a variety of ways. You provide some information directly to us; we receive some information when you visit our website or use our products and services; and we receive some information from third parties.

The categories of information we collect will depend on your interactions with Fanruan:

We use the personal information we collect for the purposes described in this Privacy Statement, as covered in any agreement that incorporates this Policy, or as disclosed to you in connection with our websites. For example, we will use your information to:

Cookies & Similar Technologies

Our websites use various software technologies including cookies, web beacons and pixel tags. Cookies are small text files that we and others may place on visitors' devices to store their preferences. We use web beacons or pixel tags - small pieces of code placed on a web page or within the body of an email - to monitor the behavior and collect data about the visitors viewing a web page or viewing or opening an email. Web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page, and we use them from time to time for this and advertising purposes.

We partner with third parties, including analytics companies, advertisers, and ad networks, who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history.

Third-party ad networks may automatically collect information about your visits to our websites and other websites, such as your IP address, your Internet service provider, and the browser you use to visit our websites.They do this by using cookies, web beacons or other technologies. You can learn more about the practices of many of these third parties by visiting the Digital Advertising Alliance ( in the USA, Digital Advertising Alliance of Canada ( in Canada or the European Digital Advertising Alliance ( in Europe.This Privacy Statement does not apply to, and we are not responsible for, cookies or web beacons and other technologies in third-party advertising.We encourage you to check the privacy policies of third party advertisers and/or ad services to learn about their use of cookies, web beacons and other technologies.

How We Protect Your Personal Data & Disclose Personal Data

Fanruan works to keep your personal information confidential and secure. In some circumstances Fanruan may share your information with third parties, for example:

We may facilitate third party services or ways to share data through third parties, including social media platforms, websites, applications, and services through plug-ins, widgets, buttons, and other third party features on and connected with our websites, communications or products. Third parties whose services you use in connection with Fanruan, such as our training and certification partners, or third parties whose websites we link to, may have information practices that are different from ours. This Privacy Statement does not apply to the activities of third parties when they are collecting or using data for their own purpose or on behalf of others. We are not responsible for the activities of these third parties. We encourage you to review their privacy policies to understand how they use your information.

We have reasonable and appropriate physical, electronic, and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including Fanruan, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your Fanruan accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services. For more information about Fanruan security practices, see

Employees who have access to such personal information shall be trained regarding this Policy, advised that they are responsible for fully complying with the privacy principles articulated in this Policy and instructed that violations of these principles shall result in appropriate discipline up to and including termination.

While we take reasonable precautions against possible security breaches of our site and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

We offer you the ability to post information and exchange ideas through our websites and other services such as Fanruan Public. Because your posts and information shared through Fanruan Public are public and can be seen by others, we caution all users to consider what they post and not to disclose any personal information. Fanruan will not be responsible in the event that you disclose personal information in your posts, through our public services or during any other communication with other website users.

How to Access & Control Your Personal Data

Our marketing emails permit you to opt-out of receiving further marketing emails. You may also contact us at at any time to let us know that you no longer wish to receive marketing emails. If you opt-out but are a current customer, we will still send you transactional emails. Transactional emails are necessary communications about your accounts and our business dealings with you, such as renewals and updates, and, as allowed by applicable law, requests for your participation in surveys.

When you use our websites, you can choose to set your browser to remove cookies and to reject cookies from our servers. If you choose to remove or reject cookies, this could affect certain features or services of our websites. For information about how to remove or manage cookies please read our cookie policy.

You have certain rights in your personal information, subject to local data protection laws.

How We Process Children's Personal Data

Our websites, products and services are primarily intended for adults. A child must not create a Fanruan account without the consent of a parent or guardian. If a child's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal data without verified prior consent from the child's parents, we will attempt to delete the data as soon as possible.

Third-party Providers and Their Services

To ensure positive user experience, you may receive content or web links from third parties other than Fanruan and its partners ("third parties"). Fanruan does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

Fanruan cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.

International Transfers of Your Personal Data

As a global company, your personal data collected by Fanruan may be processed or accessed in the country/region where you use our products and services or in other countries/regions where Fanruan or its affiliates, subsidiaries, service providers or business partners have a presence.

Information collected by Fanruan or on our behalf may be stored on your computers, on your mobile devices, or on our servers, and may be transferred to, accessed from, or stored and processed in Japan, Korea, Singapore and China, and any other country where Fanruan or its service providers maintain facilities or support centers (a list of Fanruan offices can be found here:, including jurisdictions that may not have data privacy laws that provide protections equivalent to those provided in your home country. However, we will protect all personal information we obtain in accordance with this Privacy Statement and take reasonable steps to ensure that it is treated lawfully.

In certain circumstances, we may retain your personal information after you have closed your account or are no longer actively engaged with Fanruan. For example:

How to Contact Us

If you have any questions about how we use your personal information, or if you have any other privacy-related questions, please contact us at

Updates to This Policy

Fanruan reserves the right to update or change this Policy at any time in any manner. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you a direct notification. We encourage you to periodically review this page for the latest information on our privacy practice.


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